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Medco Health Solutions, Inc. is a leading health care company serving the needs of more than 60 million people.

Medco, the world’s most advanced pharmacy®, provides clinically driven pharmacy services designed to improve the quality of care and lower total health care costs for private and public employers, health plans, labor unions, and government agencies of all sizes, and for individuals served by Medicare Part D Prescription Drug Plans. About one-third of the companies on the Fortune 500 list are Medco clients.

In 2009, Medco captured the No. 1 position in Health Care: Pharmacy and Other Services sector on Fortune’s World’s Most Admired Companies list for the second consecutive year. Of all companies surveyed globally, Medco ranked No. 5 in innovation and No.10 in people management. In the health care sector, Medco ranked No. 1 in seven attributes: innovation, people management, use of corporate assets, quality of management, financial soundness, quality of products/services and global competitiveness. It also ranked No. 2 in the categories of long-term investment and social responsibility.

Come make a difference at Medco-at the head of the industry and at the heart of health. www.medco.com.

Position Summary:

General responsibilities include proactively reaching out to members to communicate cost savings opportunities and explain the benefits of Medco’s programs; applying specialized knowledge of drugs and drug therapies to meet the specific needs of members; performing comprehensive evaluations of member health history against current medications to ensure optimal safety and enhance the care and treatment of specific chronic conditions; engaging in the appropriate level of discussions with other health professionals to provide total pharmaceutical care; accountability to team on performance metrics including patient care plans, therapy management guidelines, customer satisfaction, margin, productivity and professional practice standards. This position reports directly to the site’s Sr. Manager of Pharmacy Operations.

This position is located in Franklin, TN. The choice of shifts is Monday thru Friday at 8:30 a.m. to 5:30 p.m. or 1:30 p.m. to 9:30 p.m. and every other Saturday.

General Responsibilities:

• Outreach to members to discuss cost savings opportunities and describe Medco’s unique services and programs
• Outreach to members and their physicians for discussion of any open therapy management issues, including issues related to medication safety, effectiveness and best use of benefits. Issue resolution will address continuity of care, new and refill prescriptions, member requests, physician requests and other issues defined through ongoing practice development.
• Evaluate prescription orders to identify and resolve therapy management issues for members with chronic conditions.
• Provide pharmacy counseling to members on medications, reactions and clarifications.
• Rapidly evolve the specialist pharmacy model to improve performance in health status, clinical outcomes and care objectives of patients through deliberate processes that enable such discovery.
• Provide consultation with and take counseling referrals from internal clinicians and coaches.
• Request consultation with and make referrals to internal clinicians and coaches.
• Partner to pharmacy benefit specialists supporting best use of benefits counseling within each client team.

Required Qualifications:

• Registered Tennessee pharmacist license and license in good standing with Tennessee State Board of Pharmacy.
• Minimum of one year of Pharmacist experience, retail, hospital, or PBM.

Preferred Qualifications:

• PharmD degree or equivalent postgraduate advanced clinical training and practice experience supporting patient counseling, physician relationship management and care coordination with nurses.
• ACCP, ASHP or ASHP certification in practice specialty – diabetes or cardiovascular.
• Continuity of drug therapy management using evidence-based protocols.
• Physician counseling and teaching in a collaborative practice model.
• Expert user with third-party drug information tools and websites for professional and patient communications.
• Clinical residency or fellowship in target specialties with some portion in ambulatory practice.
• Experience in delivering clinical care through a collaborative interdisciplinary team model.
• Minimum of two years clinical practice experience supporting cross-functional and professional role and responsibility communication with nurses, physicians, dieticians and respiratory therapists.
• Formal communication training with mentor experienced in patient counseling calls/contacts - e.g. minimal experience of 500 patients contacts.
• Patient teaching using credentialed training tools and process metrics - e.g. experience of approximately 200 patient teaching sessions.

Knowledge, Skills & Abilities:

• Superior written and verbal communication skills.
• Ability to utilize computer applications.
• Knowledgeable of pharmacy state laws and regulations, including generic substitution laws.
• Broad knowledge of medications.
• Ability to effectively communicate verbally and in writing.
• Ability to understand and follow Standard Operation Procedures (SOPs).
• Must be alert, focused, and detailed-oriented.
• Ability to make good decisions in a timely fashion.
• Ability to make independent judgments.
• Solid interpersonal skills.
• Ability to resolve problems.
• Must be self-motivated, enthusiastic.
• Excellent customer-service skills; possess a customer first attitude.

Internal Requirements:

• No active attendance disciplines.
• No active non-attendance discipline issued within the last six (6) months.

Medco Health Solutions is an Equal Opportunity Employer, M/F/D/V

Posted 9/16/09

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Medco Health Solutions, Inc. is a leading health care company serving the needs of more than 60 million people.

Medco, the world’s most advanced pharmacy®, provides clinically driven pharmacy services designed to improve the quality of care and lower total health care costs for private and public employers, health plans, labor unions, and government agencies of all sizes, and for individuals served by Medicare Part D Prescription Drug Plans. About one-third of the companies on the Fortune 500 list are Medco clients.

In 2009, Medco captured the No. 1 position in Health Care: Pharmacy and Other Services sector on Fortune’s World’s Most Admired Companies list for the second consecutive year. Of all companies surveyed globally, Medco ranked No. 5 in innovation and No.10 in people management. In the health care sector, Medco ranked No. 1 in seven attributes: innovation, people management, use of corporate assets, quality of management, financial soundness, quality of products/services and global competitiveness. It also ranked No. 2 in the categories of long-term investment and social responsibility.

Come make a difference at Medco-at the head of the industry and at the heart of health. www.medco.com.

The Immunology/HIV Specialist Pharmacist Knowledge Manager is responsible for providing assessment, development, documentation, and training services to specialist pharmacists relating to Medco’s Therapeutic Resource Center service, and particularly the Immunology disease state. Candidates for this position should possess therapeutic expertise and an advanced ability to assess needs, design, create, deliver, coach to and evaluate all internal training products. The resulting training products should ensure the successful performance of a team of specialist pharmacists who provide care to members linked to specific disease states.

This position will ideally be located in Willingboro NJ, but can also be located near any of Medco's pharmacies as follows: Columbus, OH; Fort Worth, TX; Fairfield, OH; Las Vegas, NV; Netpark, FL; Pittsburgh, PA; Spokane, WA; Whitestown, IN

Daily tasks and responsibilities:

• Design, develop and deliver live and web-based therapeutic education to specialist pharmacists linked to specific disease states.
• Conduct needs assessments as required to determine the training needs of pharmacists and maintain ongoing skills development.
• Conduct research projects that lead to presentations at national meetings and publications.
• Interact with subject matter experts to extract required technical information.
• Prepare courseware and documentation using proven instructional design techniques.
• Design and maintain tracking system to document training and certificate programs for pharmacists.
• Adhere to ISD methodologies that assure successful learning outcomes, including the creation of module assessments that measure progress and competency post training.
• Provide coaching and mentoring to TRC pharmacists on clinical and communication skills.
• Manage and coordinate third party training vendors when necessary.
• Assume project lead responsibilities or subject matter expert for course material.
• Implement revisions to sustained course materials as necessary to incorporate therapeutic changes or improve training effectiveness.
• Collaborate with Clinical Pharmacy and Education on clinical and safety issues and alignment of education.
• Collaborate across sites and therapeutic areas to develop and implement training programs that support the TRC business.
• Support member messaging from TRCs.
• Partner with external vendors to create effective competency assessment and testing.
• Complete special projects as may be assigned to achieve corporate or departmental objectives.

Required Qualifications:

• Bachelor of Pharmacy.
• Understanding of instructional design, best practices and adult learning principles.
• Experience in a teaching or training environment.

Preferred Qualifications:

• PharmD, Master’s or PhD in a science-related field, or M.D./D.O.
• Clinical or practice experience in the therapeutic area.
• Experience in courseware development.

Knowledge/Skills/Abilities

• Superior leadership and interpersonal skills.
• Solid oral and written communication skills.
• Strong attention to detail, outstanding organizational skills and ability to handle multiple priorities.
• Excellent consultative, influencing and conflict management skills.
• Proven presentation skills and experience delivering training.
• Ability to handle short deadlines and constantly changing priorities.
• Demonstrated sound judgment, problem analysis and decision-making skills.
• Demonstrated ability to effectively function in a fast-paced work environment.
• Understanding and use of Microsoft Office software, common email systems, and basic networking concepts.

Medco Health Solutions is an Equal Opportunity Employer, M/F/D/V

Posted 1/15/10

Location: Willingboro, NJ
Job Code: OPTC09316
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OVERVIEW:

The Pharmacist Manager, Clinical Practice and Education is part of the Professional Practices team within Medco. This rewarding role will be focused on the development and delivery of clinical education programs for Medco pharmacists. This is a high visibility, demanding position which will drive medication safety by reviewing, recommending and revising DUR alerts for Medco book of business. Important initiatives in this role include:

• Review and develop clinical content for DUR alerts, dispensing practice guidelines, patient and physician communications, and pharmacist support materials.
• Provide clinical support for therapeutic resource centers, call centers, specialty pharmacy practice, Medicare Part D medication therapy management, health management programs, and clinical managers.
• Assess clinical performance of pharmacists in the mail service, call center, and specialty pharmacies.
• Develop and provide clinical education programs for Medco pharmacists.
• Assist with clinical development for special projects.

This position offers the flexibility of Work at Home and the ideal candidate will be located within commuting distance of Franklin Lakes, New Jersey, or any Medco Pharmacy or Call Center. In addition to presence in Franklin Lakes, Medco has locations in the following areas:

Tampa, FL
Las Vegas, NV
Franklin Lakes, NJ
Willingboro, NJ
Columbus/Dublin, OH
Fairfield, OH
N. Versailles, PA
Fort Worth/Irving, TX
Spokane, WA

Primary Responsibilities:

• Review FDB modules and make recommendations for Optimal Rx programs, including pediatrics high dose, geriatrics high dose, maximum quantity per day, and minimum quantity per day alerts.
• Evaluate literature and provide recommendations for weekly clinical maximum daily dose (MDD) review and existing MDDs. Analyze potential impact and coordinate changes with Professional Practices, Drug Strategy Team, and Integrated Drug File.
• Analyze prescription data to identify opportunities for DUR rules enhancements to improve clinical effectiveness and operational efficiency and write recommendations for modifications to the Clinical Rules Group.
• Support ongoing clinical performance evaluation of pharmacists in the mail service, call center, and specialty pharmacies through retrospective DUR reviews, calibration calls, etc.
• Review and develop clinical content for patient letters, patient newsletters, patient counseling call scripts, physician guidelines, physician letters, and physician faxes for Call Centers, Specialty Pharmacy, Health Management, and DUR Programs.
• Participate in review of medication errors, DUR rules, patient package inserts, auxiliary labels, etc.
• Provide clinical support and expertise for special projects and internal departments including: Legal, Professional Practices, Health Care Operations, Account Management, and Clinical Product Management.
• Develop and provide clinical education programs (didactic lectures and role-plays/case studies) for pharmacists covering related pharmacotherapy and pathophysiology topics as needed.
• Provide support for the Clinical Consultation Service which provides drug information and drug therapy decision-making support to the staff pharmacists, supervisors, and directors of pharmacy practice in the mail service, call center, and specialty pharmacies.
• 10 to 25% travel.
• Other related duties as assigned.

Required Qualifications:

• Registered Pharmacist license and license in good standing with State Board(s) of Pharmacy.
• Candidates licensed in more than one state will be given preference.

Preferred Qualifications:

• 3-5 years clinical practice experience preferred (drug information service, inpatient team rounds, ambulatory care clinic, nursing home consulting, etc.)
• 3-5 years clinical teaching experience preferred (e.g., Clinical Coordinator/Clinical Preceptor).

Knowledge, Skills & Abilities:

• Integrity: Ability to maintain social, organizational and ethical norms in job related activities. Can be trusted to do the right thing and tell the truth. Keeps commitments.
• Attention to Detail: Total task accomplishment through concern with all areas involved, no matter how small.
• Teamwork: Willingness to participate as a full member of a team of which he/she is not necessarily a leader; effective contributor even when team is working on something of no direct personal interest.
• Excellent Verbal and Written Communication Skills: Ability to express ideas or facts in a clear and persuasive manner. Convince others to own expressed point of view.
• Planning/Organizing: Ability to establish efficiently an appropriate course of action for self and/or others to accomplish a goal.
• Stress Tolerance: Stability of performance under pressure and/or opposition. Makes controlled responses in stressful situations.
• Organizational Savvy: Capacity to perceive the impact and implications of decisions and activities on other parts of the organization.
• Drive: Ability to create & maintain a high level of focused activity. Shows determination and the capacity to work hard.
• Initiative: Actively influencing events rather than passively accepting, seeks opportunities and acts on them. Taking action independently.
• Leadership: Motivates, enables and inspires others to achieve results, utilizing appropriate styles. Has a clear vision of what is required and acts as a positive role model.
• Problem Resolution: Effectiveness in identifying problems, seeking pertinent data, recognizing important information and identifying possible causes of action.
• Tenacity: Ability to persevere with an issue or a problem until the matter is settled or the objective is no longer reasonably attainable.
• Customer Service: Exceeding customer expectations by displaying a total commitment to identifying and providing solutions of the highest possible standards aimed at addressing customer needs.

Medco Health Solutions is an Equal Opportunity Employer, M/F/D/V

Posted 8/20/09

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Description of position: Medco Health Solutions, a leading pharmacy benefit manager with the nation's largest mail order-pharmacy operations, assists its customers to moderate the cost and enhance the quality of prescription drug benefits provided to members nationwide. Its customers include private and public-sector employers and healthcare organizations. Medco is traded on the New York Stock Exchange under the symbol MHS. On the Net at: www.medco.com .

Position Summary:

The Specialist Pharmacist will collaborate to improve the wellbeing of our members through providing specialized clinical care. General responsibilities include serving as a trusted advisor to patients; applying specialized knowledge of drugs and drug therapies to meet their specific needs; performing comprehensive evaluations of patient medication history to ensure optimal safety and enhance the care provided. Therapeutic Resource Center specialist pharmacists will engage in discussions with other health professionals to provide total pharmaceutical care, patient care plans and therapy management. Success is gauged by customer satisfaction, margin goals, productivity and professional practice standards for the respective Therapeutic Resource Centers.

General Responsibilities:

• Efficiently perform a therapeutic review of patients' profiles to improve patient outcomes.
• Outreach to members and their physicians for discussion of any open therapy management issues, including issues related to medication safety, effectiveness and best use of benefits. Issue resolution will address continuity of care, new and refill prescriptions, member requests, physician requests and other issues defined through ongoing practice development.
• Evaluate prescription orders to identify and resolve therapy management issues for members within assigned disease state.
• Resolutions include outreach to physicians and/or members by phone, fax, mailings and email.
• Provide pharmacy counseling to members on medications, reactions and clarifications.
• Rapidly evolve the specialist pharmacy model to improve performance in health status, clinical outcomes and care objectives of patients through deliberate processes that enable such discovery.
• Provide consultation with and take counseling referrals from internal clinicians and coaches.
• Request consultation with and make referrals to internal clinicians and coaches.
• Utilize clinical knowledge and expertise in assigned disease state.
• Will provide expertise in prescription interpretation, entry, and verification to assure that the appropriate medication(s) are dispensed, as needed.

Knowledge, Skills & Abilities:

• Superior written and verbal communication skills.
• Ability to utilize computer applications.
• Knowledgeable of pharmacy state laws and regulations, including generic substitution laws.
• Broad knowledge of medications.
• Ability to understand and follow Standard Operation Procedures (SOPs).
• Must be alert, focused, and detailed-oriented.
• Ability to make good decisions in a timely fashion.
• Ability to make independent judgments.
• Solid interpersonal skills.
• Ability to resolve problems.
• Must be self-motivated, enthusiastic.
• Excellent customer-service skills; possess a customer first attitude.

Required Qualifications:

• Demonstrated success in working with diverse populations.
• Registered Texas Pharmacist license and license in good standing with Texas State Board of Pharmacy.
• Minimum one year Pharmacist experience in retail, hospital or PBM.

Preferred Qualifications:

• Bilingual, Spanish speaking preferred.
• PharmD degree or equivalent postgraduate advanced clinical training and practice experience supporting patient counseling, physician relationship management and care coordination with nurses.
• ACCP, ASHP or ASHP certification in practice specialty.
• Continuity of drug therapy management using evidence-based protocols.
• Physician counseling and teaching in a collaborative practice model.
• Expert user with third-party drug information tools and websites for professional and patient communications.
• Clinical residency or fellowship in target specialties with some portion in ambulatory practice.
• Experience in delivering clinical care through a collaborative interdisciplinary team model.
• Minimum of two years clinical practice experience supporting cross-functional and professional role and responsibility communication with nurses, physicians, dieticians and respiratory therapists.
• Formal communication training with mentor experienced in patient counseling calls/contacts - e.g. minimal experience of 500 patients contacts.

Internal Requirements:

• No active attendance disciplines.
• No active non-attendance discipline issued within the last six (6) months.

Medco Health Solutions is an Equal Opportunity Employer, M/F/D/V

Posted 7/10/09

Location: Fort Worth, TX
Submit your information